Category Archives: At Work

Present, Don’t Persuade

One of the most common mistakes we make in a disagreement is to convince ourselves that we must persuade the other person to see our point of view. But all we really need to do is lay out the facts … Continue reading

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Words: I vs. We

In our daily lives, and in our daily inter- actions with other people, we generally find ourselves using a lot of pronouns: I, me, we, they, them, he, she, and so on. And generally there’s no problem using them. They … Continue reading

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Don’t Make Things Personal

While you’re working on not taking things personal, also be sure not to make  things personal. When you make personal digs  at others when conflict arises, you just drag yourself down, and you help  the other person garner sympathy from … Continue reading

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Choose Words Carefully

Words can kill! Choose the wrong words and they can kill a relationship. In fact, words have two meanings: denotation and connotation. Denotation is easy: the definition of the word. We  learn those in school. Connotations, however, are the real-world … Continue reading

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See Both Sides

There are indeed two sides—or more—to every issue or argument. And people will trust and respect you if you show them you can see the different dimensions of a situation, and not just the  one  you prefer. By actively seeing … Continue reading

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Practice Tolerance

When we speak of tolerance, we are talking about tolerance for other  people’s  points  of view, others’  ideas,  others’  strengths and weaknesses, and so  on. Remember that people are all different and they have different attitudes, opinions, and values. They … Continue reading

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Do Not Gossip

Let’s be clear: Gossip is creating rumors and innuendo about other people’s professional or personal lives that may or may not be  true. Gossiping about other people, whether true or untrue, leads to misinformation—intentionally or not. And when it does, … Continue reading

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